Lead global ServiceNow implementations across ITSM, ITOM, CMDB, Service Mapping, and enterprise integrations. Design, develop, configure, customize, test, troubleshoot, and optimize platform solutions; translate business requirements into technical designs; prepare documentation; support reviews and continuous improvement; and collaborate with cross-functional teams to ensure quality delivery.
Company Description
👋🏼 We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.
REQUIREMENTS:
- Experience: 9+years
- Strong experience in ServiceNow ITSM, ITOM, CMDB, Service Mapping, and Integrations
- Hands-on experience in designing and implementing ServiceNow integrations
- Strong understanding of ServiceNow platform architecture and best practices
- Experience in implementing and supporting ITSM and ITOM solutions
- Experience in CMDB management and Service Mapping implementation
- Experience in other ServiceNow modules such as SPM, GRC, or HRSD
- ITIL knowledge is preferred
- ServiceNow certification in any module is preferred
- Ability to understand business requirements and translate them into technical solutions
- Experience in developing technical solutions and performing integration testing
- Strong problem-solving, communication, and stakeholder management skills
- Ability to work effectively in a global delivery environment
RESPONSIBILITIES:
- Work with the ServiceNow team to implement ServiceNow solutions across global locations
- Provide technical expertise in ServiceNow ITSM and ITOM modules
- Design, develop, and implement ServiceNow integrations with enterprise applications
- Understand business needs and align them with standardized processes and solution design
- Prepare technical specifications and implementation documents
- Develop and implement technical solutions on the ServiceNow platform
- Configure and customize ServiceNow applications based on business requirements
- Support CMDB implementation, maintenance, and optimization activities
- Implement and support Service Mapping solutions
- Perform component integration testing and ensure quality delivery
- Collaborate with cross-functional teams to ensure successful project delivery
- Troubleshoot and resolve technical issues on the ServiceNow platform
- Ensure adherence to ServiceNow best practices and continuous improvement initiatives
- Participate in design reviews, code reviews, and provide technical recommendations
Bachelor’s or master’s degree in computer science, Information Technology, or a related field
Nagarro Gurugram, Haryana, IND Office
13, Sub. Major Laxmi Chand Rd, Maruti Udyog, Sector 18, Gurugram, Haryana, India, 122015
Nagarro Gurugram, Haryana, IND Office
13, Subedar Major Laxmi Chand Road, Udyog Vihar, Sector 18, Gurugram, India, 122015
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