Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $6.3 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company’s Chairman and CEO.
Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 18,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment.
Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.
Responsibility:
• Work on all SF cases about PO issues from E-Billing / Collections Team
• Setup PO rules in WINWEB as per customer/sales team information
• Assist the Billing team on PO issues about any SOs (Sales orders) that are created which have a PO issue from a system standpoint (WIN)
• Provide PO resolution by Liaising with multiple stakeholders External/Internal stakeholders (Account Manager, Branch Manager, CEMs, Buyers, and requestors via calls & e-mails (Ex: PO Underfunded, Invalid PO, Wrong PO, No PO, PO Closed, PO Not Available, PO lines not matching with invoice line items)
• Review the workbench (WIN System) and work on SOs created with Bad POs and resolve the same
• Review the existing controls available in the system and recommendations for changes or enhancements for better adherence to PO guidelines
• Review the PO funds for both Blanket orders and job-specific orders and timely inform the concerned members to add funds for seamless billing
• Prepare necessary documentation on the PO rules and guidelines and educate the teams on their adherence and compliance.
Qualifications
Pre-requisites:
• Individuals should have good client handling skills with PO knowledge (Downstream & Upstream)
• Independently work on all complex PO issues by contacting the customer/sales department for PO resolution.
• Individuals should be analytical in understanding the PO issue by doing RCA (Root cause analysis) to provide the resolution
• Hands-on knowledge of the Billing / E-Billing process is an added advantage
• Should have interacted with Buyers/requestors (Customers) / sales team (Internal)
• Good e-mail writing skills
• Should be flexible to work and extend their support for any additional hours as per business requirements.
