Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.
WHO WE ARE:
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.
Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.
We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.
If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!
To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.
Title: Associate Manager, Customer Success Content Configuration Engineer
WHAT YOU’LL DO:
The content configuration engineer is responsible for configuring content solutions within Duck Creek’s P&C core systems. This role involves analyzing industry standards, interpreting business requirements, and implementing configuration changes using Duck Creek’s toolset. The Associate Manager plays a key role in ensuring the accuracy, efficiency, and compliance of content solutions while supporting Agile development processes. This position does not have people management responsibilities but functions as a senior-level individual contributor within the Customer Success Engineering team
Job Functions & Responsibilities:
- Configure content solutions for moderate complexity Agile stories, ensuring alignment with business and technical requirements.
- Interpret rules and regulatory requirements from standards organizations (e.g., ISO, NCCI, AAIS) and translate them into system configurations.
- Debug and resolve configuration defects, performing root cause analysis and implementing fixes without collateral impact.
- Develop and maintain automated unit and integration-level test scripts to validate content changes.
- Follow development standards and participate in peer code reviews to ensure compliance with best practices.
- Conduct source code management tasks, maintaining version control and documentation of configuration updates.
- Work closely with developers, analysts, and business stakeholders to optimize content configuration and testing approaches.
- Support system upgrades by assessing the impact of content changes and validating test results.
- Contribute to knowledge-sharing initiatives, mentoring junior team members on content development methodologies.
- Ensure adherence to Agile methodologies, participating in sprint planning, retrospectives, and process improvements.
- Maintain compliance with Duck Creek’s mission, vision, and core values across all work responsibilities.
- Perform all other duties and activities as required.
- Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values:
- Mission: To empower insurers to reimagine the future of insurance
- Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses
- Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead
Competencies:
- Core Employee:
- Communication: Effective communication, both verbal and written; includes ability to express ideas clearly, listen actively, and collaborate with colleagues and clients.
- Collaboration: Work effectively in teams, build positive relationships, and contribute to achieving common goals; includes the ability to recognize and incorporate a broad range of diverse perspectives
- Problem Solving: Can analyze complex situations, identify problems, ask important questions, and generate creative solutions; involves critical thinking, adaptability, and the ability to make informed decisions
- Accountability: Willingness to accept responsibility for your actions and work; ability to set and achieve meaningful outcomes for oneself
- Adaptability: Can adapt to change, embrace new technologies, and learn quickly; embracing a growth mindset, being flexible and open to different approaches is highly valued
- Integrity: Conducts themselves with integrity and professionalism, understands and models our core values, and is obsessed with doing the right thing; incorporates this mindset in how they behave, in the products or services they provide, and how they treat others
WHAT YOU’VE DONE:
- Bachelor’s degree (or foreign equivalent) in Mathematics, Computer Science, Information Systems, or a related field, or equivalent work experience.
- Minimum of 6 years of experience in content configuration, software development, or related technical roles.
- Experience working with Duck Creek products and P&C insurance software applications.
- Strong knowledge of XML document design and configuration methodologies.
PREFERRED:
- 10+ years of experience in software configuration and development.
- Expertise in P&C insurance domains, including Commercial Auto, General Liability, and other product lines.
- Familiarity with Agile development methodologies and continuous integration testing practices.
Knowledge, Skills, Abilities & Behaviors:
- Expertise in XML document design and implementation.
- Property & Casualty insurance products and regulatory compliance.
- Root cause analysis for defect resolution in content configurations.
- XSLT document design and XPath querying for content transformation.
- Writing and optimizing high-performance configuration rules.
- Understanding and applying insurance domain knowledge in system configurations.
- Utilizing content development standards and best practices.
- Technical writing and documentation of configuration updates.
- Estimating effort required for content configuration changes.
- Source code management and version control best practices.
- Relational database design concepts and querying techniques.
- Agile development methodologies, including sprint planning and retrospective analysis.
- Effective time management to meet deadlines in a fast-paced environment.
- Working independently while collaborating with cross-functional teams.
- Communicating effectively within a team and with external stakeholders.
- Problem-solving and troubleshooting complex configuration issues.
- Experience with Duck Creek configuration tools, including Express®, Server®, Author®, TransACT®, and Forms™.
- Commitment to continuous learning and process improvement initiatives.
Work Environment & Other Requirements:
- Travel: [X] 0-10% [ ] 11-25% [ ] 26-50% [ ] 51-75% [ ] 76-100%
- Special Hours:
- Work Authorization: Must be legally authorized to work in the country of the job location
- Physical Requirements: [X] Sedentary Work [ ] Light Work
- Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
- Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work
WHAT WE STAND FOR:
Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.
We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.
To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.
Please let us know if you encounter accessibility barriers with our web content by sending an email to [email protected].
Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws.
Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes
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