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About [Circles Life – Jetpac]:
Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform, helping telco operators launch and operate successful digital brands. Today, Circles is partnering with operators in 14 countries across 6 continents with the mission to deliver digital experiences to millions of people through our businesses.
With Circles.Life, our digital lifestyle brand, we empower and delight customers across the world by offering digital experiences that go beyond traditional telco services.
Circles is backed by global investors such as Peak XV Partners, Warburg Pincus, EDBI and Founders Fund – renowned institutions with a track record of backing industry-shaking innovators.
Jetpac, from Circles, is the coolest tech startup you will find, dedicated to making Travel super convenient and 100% hassle free. We're a bunch of rebels, renegades, and sometimes misfits, working together to change the Travel Universe. We grew 10x last year, with customers in >150 countries and availability in 10 different languages and currencies. At Jetpac, we take ownership and we lead! We are ambitious and resourceful Jetpac cadets, who would stop at nothing to get to the desired end outcome! If you think you've got the guts, the smarts, and the hustle to join us, then keep reading!
Job Overview
We are seeking an experienced Assistant Product Manager to join our dynamic Jetpac team. The ideal candidate will have 2-5 years of experience in product management and will work closely with senior product manager(s) to develop and execute product strategy. In addition, the right candidate would have the spark and the flare needed for a young startup, and a desire to learn and grow.
Key Responsibilities
Product Development and Execution
- Develop Product strategy with Senior Product Manager(s)
- Manage day-to-day execution of product development cycles
- Create and maintain detailed product requirements documents (PRDs)
- Coordinate with engineering teams to ensure timely feature delivery
- Conduct regular sprint planning and review sessions
- Oversee quality assurance processes and user acceptance testing
- Support the development and implementation of product roadmaps and strategies
Data-Driven Decision Making
- Implement and monitor key performance indicators (KPIs) for product features
- Analyze user data and feedback to inform product improvements
- Conduct A/B testing and interpret results to optimize product performance
- Implement robust data collection process, deliver analysis and improve following key metrics:
- Net Promoter Score (NPS): Conduct regular surveys, identify insights, and execute the improvement plan
- Conversion Rate (CVR): Track user actions through the product funnel, measure completion percentages, identify insights, and execute the improvement plan
- Repeat Purchase Rate: Track user actions, identify insights, and execute the improvement plan
- Churn Rate: Calculate and analyze customer loss over time, segmenting data to identify at-risk groups, identify insights, and execute the improvement plan
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Market Research and Analysis
- Conduct market research and analyze data to identify customer needs, market trends, and growth opportunities
- Analyze competition and stay up-to-date with industry trends
- Suggest product enhancements to improve user experience
Cross-functional Collaboration
- Collaborate with cross-functional teams including engineering, marketing, sales, and customer support
- Facilitate communication between product, engineering, design, and marketing teams
- Organize and lead product-related meetings, ensuring clear action items and follow-ups
- Work closely with customer support to address user issues and incorporate feedback
Product Launch and Iteration
- Assist in prioritizing feature implementations and setting timelines
- Develop and execute product launch plans
- Create user guides and support documentation
- Coordinate with marketing on go-to-market strategies
Reporting and Documentation
- Prepare reports and presentations on product updates and performance metrics
- Contribute to product documentation and training materials
- Monitor and report on users' reactions after launching
Requirements
- 2-5 years of hands-on product management experience
- Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management abilities
- Proficiency in Agile methodologies and project management tools (e.g., Jira, Trello)
- Experience with data analysis and market research techniques
- Ability to work effectively in a fast-paced, collaborative environment
Preferred Experience
- A degree from Indian Institute of Technology (IIT) is highly preferred
- Experience working with AI-native products or technologies is also preferred
Desired Skills
- Understanding of UX/UI design principles
- Technical knowledge relevant to the product domain
- Experience with product lifecycle management
- Familiarity with data analytics tools and techniques
- Basic understanding of coding principles and version control systems
- Experience with customer relationship management (CRM) systems
- Knowledge of product analytics tools (e.g., Mixpanel, Amplitude)
The ideal candidate will be results-oriented, detail-focused, and able to manage multiple priorities in a fast-paced environment. They should be comfortable making data-driven decisions and have a passion for delivering high-quality products that meet user needs.
What We Offer:
- Competitive salary and excellent performance-based incentives.
- Comprehensive benefits package, including health, dental, and vision coverage.
- Flexible work arrangements with remote or hybrid options.
- Opportunity to work with a dynamic and innovative global team.
- Career growth and professional development opportunities
