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Design and develop conversational flows, integrate IVAs with backend systems, implement NLU features, collaborate with teams, and optimize BOT performance.
Top Skills:
Amazon LexGenesys Cloud ArchitectGoogle DialogflowNatural Language UnderstandingRestful ApisSpeech Recognition
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Team Leader oversees ADA claims administration, including eligibility decisions, data gathering, and managing leave administration tasks while ensuring compliance and effective communication with stakeholders.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
As a Team Leader, you will manage STD claims processing, conduct eligibility decisions, interact with various stakeholders, and ensure compliance with business guidelines.
Description and Requirements
Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.
5-8 years of experience in L&D, instructional design, or leadership development.
Exposure to digital learning tools (Articulate, Adobe Captivate, LMS platforms) and emerging tech in learning.
Strong understanding of adult learning principles, system thinking, and behavioral science.
Excellent communication, facilitation, and stakeholder management skills.
Certification in Instructional Design, Learning Experience Design, or similar.
Familiarity with AI tools (e.g., ChatGPT, Synthesia), data visualization, or gamification platforms.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.
5-8 years of experience in L&D, instructional design, or leadership development.
Exposure to digital learning tools (Articulate, Adobe Captivate, LMS platforms) and emerging tech in learning.
Strong understanding of adult learning principles, system thinking, and behavioral science.
Excellent communication, facilitation, and stakeholder management skills.
Certification in Instructional Design, Learning Experience Design, or similar.
Familiarity with AI tools (e.g., ChatGPT, Synthesia), data visualization, or gamification platforms.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
