The Assistant Manager of Operations will oversee supply chain and fulfillment operations, manage vendor relationships, ensure quality control, and lead strategic initiatives to scale operations and enhance efficiency.
Job Title: Assistant Manager -Operations
Location: Delhi/Gurgaon / Delhi NCR
Experience: 6+ Years
Employment Type: Full-Time
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The mission for the Role:
To ensure efficient supply chain, procurement, and fulfillment operations for India and international markets, while maintaining the highest standards in quality, cost optimization, and scalability to support rapid growth.
Key Responsibilities:
1. Supply Chain & Fulfillment
- Ensure 98%+ on-time order delivery (domestic & international).
- Manage 3PL partners, last-mile delivery, and oversee daily fulfillment operations.
- Handle inventory, demand planning, stock audits, and ERP systems.
2 .Quality Control & Compliance
- Lead QC checks at warehouse; ensure <1% customer complaints and <2% return rate.
- Ensure regulatory compliance (FSSAI, FDA, EFSA) and error-free documentation.
- Handle customs clearance within 3 days, with minimal additional costs.
3.Procurement & Vendor Management
- Manage sourcing, PO processing, and supplier SLAs.
- Ensure 100% PO fulfillment within 45-60 days.
- Build strong vendor relationships and ensure backup suppliers for critical materials.
4 . Cost Optimization & Inventory Efficiency
- Achieve 10% reduction in shipping costs and 15% improvement in inventory holding costs.
- Improve warehouse efficiency and streamline inventory turnover.
5.Scaling Operations & Growth Management
- Scale operations to handle 3X order volume within 12 months.
- Set up local distribution hubs in international markets like Dubai & the EU.
- Drive ERP automation for real-time visibility and reporting.
6.Team Leadership & Problem Solving
- Lead a high-performing supply chain team.
- Identify bottlenecks, solve customs delays, stock-outs, and last-mile issues.
- Continuously improve processes for operational excellence.
Key Requirements / Skills:
- 6+ years of experience in Operations, Supply Chain, or Fulfillment roles.
- Proven experience managing 3PL, last-mile delivery, and ERP systems.
- Strong knowledge of quality control, compliance (FSSAI, FDA, Customs), and international shipping.
- Expertise in procurement, vendor negotiations, and cost optimization.
- Ability to scale operations, manage distributor networks, and set up fulfillment hubs.
- Leadership skills with a track record of building high-performance teams.
- Data-driven mindset with expertise in metrics tracking and forecasting.
- Excellent communication, problem-solving, and decision-making skills.
Preferred Background:
- Industry: E-commerce, Retail, FMCG, Supply Chain, Logistics
- Education: Graduate/Postgraduate in Supply Chain, Operations, or related fields
- Certification (Preferred): Six Sigma, PMP, or Supply Chain Management certifications
Why Join Us?
- Be a key player in a rapidly growing business with global expansion plans.
- Drive innovation in supply chain & fulfillment with tech-enabled operations.
- Lead strategic initiatives and create impactful results.
Top Skills
Erp Systems
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