The Appointment Coordinator is responsible for managing customer appointments, ensuring accurate data entry, and providing administrative support to the team. This role involves tracking appointments, generating reports, and collaborating with team members to maintain the client system's integrity and performance.
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Main Responsibilities:
- Data Entry: Accurately input and manage customer appointments into the client system, ensuring all information is correct and up to date.
- Appointment Management: Track booked appointments, follow up on any discrepancies, and ensure all relevant documentation is properly recorded.
- Team Support: Provide administrative and operational support to the Team Leader, helping with daily reports, performance tracking, and team communications.
- System Updates: Regularly update the client system with new or updated appointment information, ensuring all data is accurate and in compliance with company standards.
- Collaboration: Work closely with appointment setters and other team members to ensure all booked appointments are processed efficiently and without error.
- Quality Assurance: Ensure that all appointments entered meet client and company quality standards, with a focus on compliance and attention to detail.
- Reporting: Assist the Team Leader in generating reports on appointment numbers, team performance, and any relevant KPIs
- Client Liaison: Handle basic inquiries related to appointments and escalate any issues or concerns to the Team Leader as needed.
- System Maintenance: Ensure the client system is kept updated with the latest information and assist with troubleshooting or system-related issues.
- Ad Hoc Tasks: Assist with any other administrative tasks as directed by the Team Leader to support the team’s overall performance and efficiency.
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