Job Description
Authentication Platforms Level 3 (L3) Operation Support. This team is responsible for providing support services to all critical Single Sign-On (SSO) Platforms that are used across Citi. This team is looking for a candidate to join their support team as a Level 3 Operations Support Analyst.
Ideal candidate should be able to work in a well-defined team structure as well as independently with minimal supervision. The job is heavy on client interaction and should have a good command of English, possess strong oral and written business communication skills. Candidate should be a fast-learner, able to do multitasking and can work under pressure.
Key Responsibilities
- Support business and work with System administrators, developers, and analysts with troubleshooting issues.
- Perform change management and incident management utilizing documented procedures through Service Now (SN) or similar change management tools
- Support service recovery procedures
- Be the point of contact for the Level 2 Team escalation.
- Participate in Problem Management processes to identify solutions for recurring problems
- Document problem resolutions and publish knowledgebase.
- Work with vendor support, System administrators / architects on a regular basis and track issues to closure as a Subject Matter Expert.
- Work with vendor support, System administrators / architects on a regular basis and have the ability to track the issue to closure by taking end-to-end ownership
- Support maintenance and migrations on the SSO infrastructure.
Regular weekend work and working on shifts is expected.
Experience and Skills
Must-have Skills
Over all 8 to 12 years
5 to 8 years of relevant industry experience in one or more of the following:
- Enterprise Single Sign On (SSO), Authentication and Authorization Products
- Identity and Access Management tools and processes
- Strong ability to utilize Unix and Linux systems like Red hat Enterprise Linux 8.x/7.x/ 6.x
- Ability to integrate the solutions to chatbot
- Should have prior experience handing the Splunk tool and appD interface.
- Supporting complex, multi-tier, distributed systems - Webservers, App Servers, Network topologies (Demilitarized Zone, Firewall rules etc.) required to support applications utilizing the authentication infrastructure.
- Must have good work ethic and follow documented process.
- Should have very good attitude and work as a good team player.
Desired Skills
- Knowledge of PING Directory or other Light-Weight Directory Access Protocol servers.
- Experience with OKTA/PING Identity/ForgeRock Identity Products.
- Experience supporting REST and SOAP API web services calls.
- Experience in High-level Programming languages like JAVA and scripting languages such as JavaScript, Python.
- Experience with supporting one-time password technology using Voice, SMS, and Biometrics.
Education
- Bachelor's Degree.
- Certifications such as ITIL, CISSP are desired, but not mandatory. However, willingness to complete certification would be expected.
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Job Family Group:
Technology
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Job Family:
Applications Support
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
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Top Skills
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
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