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As an Application Support Engineer, you'll troubleshoot software issues, analyze system performance, and implement solutions to enhance operational efficiency, collaborating with stakeholders to ensure optimal function of systems.
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Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SD-WAN Operations
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: *Flexible to work in 24x7 rotational shifts, including weekend *Excellent communication skills *Expected to perform independently and become an SME. *Required active participation/contribution in team discussions. *Contribute in providing solutions to work-related problems. *Provide timely and effective technical support to clients. *Troubleshoot and resolve system or application issues. *Document client issues and resolutions for future reference. *Collaborate with cross-functional teams to enhance system performance. *Stay updated on industry trends and best practices. Professional & Technical Skills: *Mandatory Basic Networking skills : Routing & Switching (CCNA, JNCIA equivalent) *Must to Have Skills : Cisco Viptela, Cisco Meraki, Juniper *MIST, Prisma SDWAN, Fortinet SDWAN, CATO SDWAN, Versa SDWAN, Hpe Silverpeak *Good to have Skills : BGP, OSPF, HSRP, VRRP, STP, SVI, VTP *Good to have knowledge on Skills : Cloud Networking, Automation, Wireless, Firewalls *Proficiency in SD-WAN Operations and implementation *Strong understanding of network protocols and configurations. *Experience in designing and deployment of SDWAN network. *Experience in troubleshooting network connectivity issues. *Knowledge of ITIL framework for service management. *Hands-on Experience with network monitoring tools. Additional Information: * Strong communication and documentation skills. * Ability to work under pressure and in 24x7 environments. * Experience in global operations or managed service environments is a plus. * Education: * Bachelor’s degree in Computer Science, Electronics, or equivalent field. * Relevant professional certifications (Cisco, Juniper, Palo Alto, or Aruba) are preferred.15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SD-WAN Operations
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: *Flexible to work in 24x7 rotational shifts, including weekend *Excellent communication skills *Expected to perform independently and become an SME. *Required active participation/contribution in team discussions. *Contribute in providing solutions to work-related problems. *Provide timely and effective technical support to clients. *Troubleshoot and resolve system or application issues. *Document client issues and resolutions for future reference. *Collaborate with cross-functional teams to enhance system performance. *Stay updated on industry trends and best practices. Professional & Technical Skills: *Mandatory Basic Networking skills : Routing & Switching (CCNA, JNCIA equivalent) *Must to Have Skills : Cisco Viptela, Cisco Meraki, Juniper *MIST, Prisma SDWAN, Fortinet SDWAN, CATO SDWAN, Versa SDWAN, Hpe Silverpeak *Good to have Skills : BGP, OSPF, HSRP, VRRP, STP, SVI, VTP *Good to have knowledge on Skills : Cloud Networking, Automation, Wireless, Firewalls *Proficiency in SD-WAN Operations and implementation *Strong understanding of network protocols and configurations. *Experience in designing and deployment of SDWAN network. *Experience in troubleshooting network connectivity issues. *Knowledge of ITIL framework for service management. *Hands-on Experience with network monitoring tools. Additional Information: * Strong communication and documentation skills. * Ability to work under pressure and in 24x7 environments. * Experience in global operations or managed service environments is a plus. * Education: * Bachelor’s degree in Computer Science, Electronics, or equivalent field. * Relevant professional certifications (Cisco, Juniper, Palo Alto, or Aruba) are preferred.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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Accenture Gurugram, Haryana, IND Office
A Building No.1, Tower-B, Tower, Unitech Infospace, Building No. 2, Dundahera, Sector 21, Gurugram, Haryana, India, 122001
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
