The role involves providing L2/L3 support for a cryptocurrency trading platform, managing incidents, and ensuring system stability through process management and continuous improvement.
Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team.
Responsibilities
- Primary responsibility includes but not limited to,
- User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.
- Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner.
- Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations.
- Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation.
- Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users.
Required Skills
- 2+ years of production support experience preferably within the Banking or Financial Service industry.
- Technical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is must.
- Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities.
- Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.
- Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.
- Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner.
- Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain.
- Must be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines.
- Self-starter and able to quickly pickup new concepts, business areas and technologies.
- Open to shift work and weekend support.
Similar Jobs
Cloud • Security • Software • Cybersecurity • Automation
As an Intermediate Backend Engineer, you'll develop and enhance frameworks for datastores, collaborating with teams to improve performance and reliability, while documenting best practices and solutions for database management.
Top Skills:
PostgresRuby On Rails
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
The Workflow Automation Engineer will design and implement automated workflows using N8N, Tray.ai, and AI technologies, collaborating with teams to enhance operational efficiency and deliver scalable solutions.
Top Skills:
Ci/CdCoupaDevOpsGemini EnterpriseJSONMcpN8NNetSuitePythonRest ApisSalesforceSAPSnowflakeSQLTray.AiWorkdayXML
Artificial Intelligence • Big Data • Cloud • Information Technology • Machine Learning • Software
As a Service Delivery Manager, oversee technical service delivery to MSP customers, coordinating teams, ensuring client success, and driving value through Nexthink's platforms.
Top Skills:
WindowsOffice 365Power BIPowershellSQLXML
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
