Analyst Technology

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Important responsibilities:

• Must have ServiceNow implementation experience, including development, configuration, and administration in an enterprise environment.
• Advanced scripting of business rules, ACLs, workflow activities
• Create system scope and goals and prepares detailed specifications for application builds.
• Help with user story creation and grooming.
• Responsible for coding, testing, debugging, and creating technical documentation.
• Oversee uptime, performance stability and system health of all technical components of the ServiceNow instances
• Experience with ServiceNow integration using LDAP, Active Directory, and Single Sign-on
• Experience with ServiceNow components including Incident / Change/ Problem Management / ITAM / CMDB/ Knowledge Mgmt, Release Mgmt, Discovery and Service Mapping, Financial and Procurement
• Communicate all downtime and activates impacting production with stakeholders and ServiceNow users.
• Drive compliance and tool governance across the ITSM management processes (incident, request, change, release, event, knowledge, asset/configuration, self-service)
• Partner with stakeholders to gather requirements for new functionality, automation, and fulfilling requirements based off industry best practices
• Work with data analytics to create reports for different users including IT Capability Teams, IT leadership, and your team to illustrate service performance, improvements, and areas for improvement
• Have a understanding of ITSM processes and can interpret technical documentation for training end users on processes
• Manage ServiceNow Admins and maintain the ServiceNow intake process and roadmap
• Perform yearly/ twice yearly ServiceNow Upgrades on all production and lower environments

Experience Required:

• Bachelor's degree in computer science, MIS, Information Technology, or related field OR certification or equivalent experience in the following:
• ServiceNow System Developer
• 8+ years' experience in supporting ServiceNow ITSM through administration, configuration, development and upgrades
• Experience integrating ServiceNow with an API-led or Flat-File integration
• Administer a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience.
• Experience conducting ServiceNow instance upgrades.
• ServiceNow Developer Certification.
• Experience working across multiple vendors and managed service providers
• ITIL Foundations V3 or V4 Certification and knowledge of the ITIL Service Lifecycle
• Equivalent work experience of 8+ years in IT Service Management with ServiceNow
• Experience with application development methodologies

Experience/Skills (Desired):

• Lean IT Six-Sigma Certifications
• Experience with Agile SAFE Methodology
• Proficient in providing insights and strategies for merging two or more ServiceNow instances into a single unified platform.
• Experience in service improvement (ITIL CSI Certification a plus)
• Data Analytics

Benefits:

• The ability to collaborate with, learn from colleagues in a complex, global organization.
• We provide a working environment with a creative company, paired with a great compensation package, great benefits, and a supportive atmosphere where you can sharpen with new challenges and development opportunities.
• Hybrid work-from-home and at a determined Rockwell Automation facility.
• Corporate Social Responsibility opportunities,
• Support from our 24/7 employee assistance program.

Primary work location: Bangalore, India.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-SK2

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.