Manage after-sales support operations, including customer complaints, service requests, technician scheduling, site visits, project execution, material coordination, reporting, escalations, and resolution tracking. Coordinate with clients on requirements, timelines, and schedules while maintaining service quality and customer satisfaction. Lead and support the service team, manage multiple tasks under pressure, and ensure project execution meets timeline and quality standards.
Job Summary
Ankur Lighting is looking for an experienced and customer-focused After Sales Support Manager who can efficiently manage customer complaints, service coordination, technician scheduling, issue resolution, and overall customer satisfaction.
Key Responsibilities:
- Handle complete after-sales project planning and execution
- Coordinate with clients regarding project requirements, timelines, and execution schedules.
- Coordinate with customers regarding complaints, service requests, and resolutions.
- Handle site visit planning and execution management.
- Manage project updates, execution reports, and service MIS.
- Handle customer escalations and ensure quick resolution.
- Ensure proper material coordination for site execution.
- Improve customer satisfaction and service quality.
- Maintain project timelines and execution quality standards.
- Support team in problem-solving during project execution.
Candidate Requirements:
- More than 7 years of experience in After Sales Support and handling the team.
- Strong communication and coordination skills
- Ability to handle customer escalations professionally
- Good knowledge of Excel and reporting
- Experience in manufacturing, lighting, electrical, consumer durable, or related industry preferred
- Strong follow-up and team management abilities
- Ability to work under pressure and manage multiple tasks
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