Administrator: Accounts Receivable

Title

Administrator: Accounts Receivable

Responsible for the collection and maintenance of the debtors procedure within the division, assisting in the revenue generation of the company, at the same time ensuring customer satisfaction and retention.

CORE RESPONSIBILITIES:

Manage incoming customer interactions

• To ensure that payments due from practices are collected on time and in a professional manner
• Debtors- and remittance advices reconciliation
• Process remittance advices / receipts according to standard and procedure Correct and accurate allocation of code payments
• Process refunds and journals Billing of day sheets as received from Doctors’ rooms according to industry standards
• Submission of accounts to medical aids/private patients
• Responsible for collection of outstanding accounts
• Handling all patient/medical aid queries on accounts
• Responsible for correspondence with patients/medical aids in a professional manner
• Collection of co-payments/excesses
• follow up on problem accounts.
• General administration functions: - Maintaining customer records
• Responsible for data capture of various transactions.
• Assisting with Month end processes

Manage outbound customer interactions

• Proactive client calling pertaining to surveys, courtesy calls, special projects and customer call backs.
• Outbound calls to customers to provide feedback on queries

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric

Professional Qualifications

• Debt Collection certificate or diploma
• National Certificate in human anatomy and physiology - Beneficial
• Advanced Certificate ICD10 Coding - Beneficial

Years of Experience

• 2 – 3 years’ experience in in Health industry (Hospital, bureau or Medical scheme).
• E Live
• Knowledge of ICD10 codes.
• Working knowledge of SAMA, CPT rules and guidelines, NHRPL billing codes
• Computer Literate: MS Office 365, Advance MS Excel
• Excellent verbal and written communication skills

Other requirements

• Working knowledge of Healthcare systems/industry advantageous (Medical claims, medical software)
• Fluency in English is mandatory
• Other additional languages will be an advantage
• Strong oral and written communications skills.
• Organisational and prioritisation skills.
• Technology and system savvy.
• Numeracy skills – an understanding of basic accounting such as debits and credits.
• Ability to work in a fast-paced environment whilst still maintaining high levels of accuracy.
• Ability to maintain supreme levels of ethical behaviour and confidentiality.
• Ability to identify opportunities for improvement

Behavioural Competencies              

The incumbent is required to have demonstrated the following competencies:

• Delivery: Translates business objectives into practical, prioritised and organised action plans; ensures plans are quickly and successfully implemented. Makes effective use of resources when executing; ensures processes are in place to achieve outcomes aligned to operational excellence standards.
• Teaming:  Communicates ideas, information and business objectives effectively and persuasively, resulting in desired actions/outcomes.  Promotes, collaboration information sharing and learning within and across team members boundaries. Focuses on ensuring stakeholder satisfaction by building mutually beneficial relationships with stakeholders. 

Education

National Certificate Level 4 (N4) / Grade 12 (Required)

Languages

English