The role involves managing delinquent accounts through communication, payment arrangements, and customer support while improving collection activities.
Job Responsibilities & Requirements:
- The candidate must have excellent communication skills.
- To make outbound calls to Delinquent Accounts and make payment arrangements.
- To receive calls from customers regarding the account status.
- To send and receive emails from the customers regarding account status.
- Must have US/UK collections background and good knowledge on accounts receivable process.
- To escalate issues to appropriate levels and to discuss with the appropriate department,
to improve Collection Activities along with Customer satisfaction.
- Basic Knowledge of MS Excel and should have worked on voice process role.
- Comfortable working night shifts (US shift).
- Willingness to work from office without constraints.
Bachelor’s degree in accounting, preferable BCom, Business Administration, or related field.
Experience in B2B collections is an added advantage.
About UsAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
Top Skills
Excel
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