About the Client
Our client is an Australian automotive company specializing in vehicle sales, rentals, and fleet solutions. Based in Bayswater, Western Australia, the company provides reliable and flexible transportation services to both individual and commercial customers through its Sky Global Cars and Sky Global Rentals businesses.
About Teamified
Teamified is a talent partner helping companies build exceptional remote teams across IT, software, product, and digital innovation. We collaborate with leading enterprises and fast-scaling tech businesses worldwide to help them access world class talent and accelerate growth. With operations across the globe our mission is to make building high performing global teams simple, fast, and cost-effective. Teamified has hundreds of clients with more than 200 engineers, testers, product managers, designers, and technology experts delivering impactful solutions every day.
About the Role
The Account Coordinator is responsible for managing customer accounts, processing and allocating payments, maintaining accurate account records, and providing excellent customer service. This role requires strong attention to detail, effective communication skills, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities
- Process, allocate, and reconcile customer payments accurately.
- Review customer accounts daily to ensure account balances and transactions are correct.
- Investigate and resolve payment discrepancies and account issues.
- Monitor and follow up on failed payments each day.
- Send payment reminders and follow up on overdue accounts in a professional and timely manner.
- Respond to customer enquiries via phone and email, providing accurate information and resolving issues promptly.
- Answer incoming phone calls and direct enquiries to the appropriate team members when required.
- Maintain accurate customer records and update account information in the system.
- Liaise with internal teams to resolve account, billing, and payment-related matters.
- Escalate complex account issues when necessary.
- Ensure all work is completed in accordance with company policies and procedures.
- Assist with general administrative duties and other tasks as required.
Skills & Experience
- Previous experience in accounts administration, account coordination, or a similar customer service role.
- Strong attention to detail and high level of accuracy.
- Good understanding of payment processing and account reconciliation.
- Excellent verbal and written communication skills.
- Strong organisational and time management skills.
- Ability to prioritise tasks and work independently.
- Proficient in Microsoft Office, particularly Excel, and comfortable learning new software systems.
- Professional, reliable, and customer-focused.
Benefits (IND):
- Flexibility in work hours and location, with a focus on managing energy rather than time.
- Access to online learning platforms and a budget for professional development
- A collaborative, no-silos environment, encouraging learning and growth across teams
- A dynamic social culture with team lunches, social events, and opportunities for creative input
- Health insurance
- Leave Benefits
- Provident Fund
- Gratuity
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