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Job Description
We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions, combined with the most welcoming and friendly service, you'll be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping our branch staff and Customers.
Job Summary:
As a Senior Account Specialist - Banker Support in our Mumbai team, you will be responsible for delivering top-notch customer service, showcasing exceptional communication abilities, and comprehending intricate banking principles. You will boost banking experiences by guiding branch staff and customers via phone and email. Your responsibilities will also include training, mentoring, and aiding your colleagues.
Job Responsibilities:
- Learn difficult banking concepts, complex application user interfaces, and computer hardware, networking, and operating systems.
- Understand issues by probing, listening, and analyzing the situation without relying on scripts.
- Train, mentor, and assist co-workers on all aspects of serving clients.
- Work in an environment that requires a multi-channel servicing model like Voice and Email.
- Demonstrate resiliency and adaptability in a fast-paced environment.
- Take ownership of each customer and banker interaction while treating them with respect and responding with empathy.
- Work both independently and in a team environment.
- Abide by all applicable regulatory and departmental practices and procedures.
Required qualifications, capabilities and skills
- Strong communication skills, both verbal and written
- Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
- Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
- High school diploma or GED required
Preferred qualifications, capabilities and skills
- Experience working with Operations Systems and Hardware Knowledge or Technical Troubleshooting
- Knowledge of US Banking System and legal regulations
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
