Here at Harris, we have 5 different business verticals, Public Sector, Healthcare, Utilities, Insurance and Private sector, with over 12,000 employees and more than 100,000 customers located in 200 countries around the globe. We need your help to keep growing and we hope you can become an integral part of the Harris family.
Business Unit: Benchmark Solutions
Work Mode: Remote
Shift Timings: 6.30pm to 3.30am (Night Shift)
Position Summary
Benchmark Solutions is seeking an experienced Account Manager with expertise in U.S. Healthcare Revenue Cycle Management (RCM) to serve as the primary point of contact for assigned provider clients while driving revenue cycle performance and financial outcomes.
This position combines client relationship management with active oversight of assigned accounts receivable performance, operational workflows, and client satisfaction. The Account Manager serves as a trusted advisor to physician practices and healthcare organizations by monitoring key performance indicators, identifying opportunities for improvement, coordinating operational efforts, and ensuring client goals are achieved.
The ideal candidate will possess extensive knowledge of physician practice revenue cycle operations, payer reimbursement methodologies, accounts receivable management, denials management, and healthcare billing processes. Because this role involves direct interaction with U.S.-based healthcare providers and practice leadership, candidates must demonstrate exceptional verbal and written English communication skills.
Performance Expectations
The successful candidate will:
- Maintain high levels of client satisfaction.
- Support achievement of client A/R reduction goals.
- Assist in reducing denials and improving collection performance.
- Ensure timely resolution of client concerns and operational issues.
- Maintain accurate documentation of client discussions and action plans.
- Drive measurable improvements in reimbursement outcomes and operational effectiveness.
Core Responsibilities
Client Relationship Management
- Serve as the primary liaison between assigned U.S. healthcare clients and Benchmark operational teams.
- Develop and maintain strong working relationships with physicians, practice administrators, office managers, and key stakeholders.
- Lead recurring operational meetings, client reviews, and revenue cycle performance discussions.
- Communicate revenue cycle findings, recommendations, and action plans in a professional and client-focused manner.
- Proactively identify client concerns, reimbursement risks, aging trends, and operational challenges before they escalate.
- Partner with leadership and operational teams to support client satisfaction, retention, revenue performance, and continuous process improvement.
Revenue Cycle Performance Oversight
- Maintain ownership of assigned client revenue cycle performance and accounts receivable outcomes.
- Monitor and analyze key performance indicators, including:
- Accounts Receivable
- Days in A/R
- Aging Inventory
- Collection Rates
- Net Collection Percentage
- Denial Rates
- Clean Claim Rates
- First-Pass Resolution Rates
- Underpayment Trends
- Payer Performance Metrics
- Review revenue cycle trends and recommend strategies to improve reimbursement and cash flow.
- Review outstanding A/R inventories and identify opportunities to accelerate collections.
- Analyze payer issues impacting reimbursement and resolution timelines.
- Identify root causes of denials, payment variances, and A/R delays and coordinate corrective action plans.
- Escalate reimbursement concerns and collaborate with operational teams to drive resolution.
Cross-Functional Leadership
- Collaborate closely with Billing, Coding, Accounts Receivable, Payment Posting, Credentialing, Prior Authorization, and Patient Advocacy teams.
- Ensure alignment between client expectations and operational execution.
- Coordinate resolution of escalated payer issues, denials, appeals, reimbursement challenges, and high-priority client concerns.
- Support onboarding activities, workflow implementation, process improvement initiatives, and client-specific projects.
- Promote effective use of available technology and automation tools to improve operational efficiency.
Required Qualifications
Experience
- Minimum five (7) years of experience in U.S. Healthcare Revenue Cycle Management.
- Minimum two (2) years supporting physician practices, medical groups, ambulatory providers, or healthcare management organizations.
- Associate’s degree, bachelor’s degree, or relevant healthcare certification preferred.
- Previous client-facing experience in account management, operations management, revenue cycle management, or relationship management.
- Demonstrated experience managing accounts receivable performance and revenue cycle improvement initiatives.
Knowledge
Strong understanding of:
- U.S. healthcare revenue cycle operations
- Medical billing and claims processing
- Accounts receivable follow-up and collections strategies
- Denials management and appeals processes
- Commercial payer reimbursement methodologies
- Medicare and Medicaid reimbursement
- Managed care plans
- Provider credentialing and enrollment
- HIPAA compliance requirements
- Practice Management Systems and EHR platforms
Communication & Leadership Skills
- Exceptional verbal and written English communication skills.
- Ability to effectively communicate with U.S.-based providers and executive stakeholders.
- Experience conducting client meetings and presenting operational performance reports.
- Strong analytical, organizational, presentation, negotiation, and conflict-resolution skills.
- Ability to manage multiple client relationships simultaneously.
Benefits:
- Annual Public Holidays as applicable
- 30 days total leave per calendar year
- Mediclaim policy
- Lifestyle Rewards Program
- Group Term Life Insurance
- Gratuity
- ...and more!
