The Account Follow-up Representative is responsible for managing hospital patient accounts with outstanding insurance payments. This role includes verifying claim payment statuses, contacting insurance companies, resolving accounts to achieve a zero balance, and documenting actions taken. The representative works with an average of 30-40 accounts per day, focusing on denials and the resolution of outstanding balances.
- Timely follow-up on hospital patient accounts that are outstanding for insurance payment, including but not limited to the following processes: verify claim payment status, rebill to patient’s insurance, proration to correct financial class and notation within patient accounts providing steps taken to resolve outstanding insurance balance on account.
- Work an average of 30-40 patient accounts per workday for assigned payor(s)
- Manages an average of 30-40 patient accounts per day, focusing on denial and zero-pay reporting.
- Assigned Payor denials and Zero ($0) pay reports worked within 48 hours of receipt
- Communicate effectively with insurance companies for payment of outstanding insurance balances, understanding of next steps needed to reach resolution of outstanding insurance balance
- Perform research on patient accounts with outstanding insurance balances and route patient accounts through appropriate workflows
- Responsible for resolving patient accounts with outstanding insurance claims to a zero balance or advancing them to the patient responsibility financial class.
- Performs account follow-up on unpaid or partially paid insurance claims for hospital services.
- Contacts insurance payors through various methods, including telephone calls, Insurance payor web portals, E-faxing, email
- Investigates the cause of non-payment towards outstanding hospital claims and takes appropriate actions such as: Requesting insurance companies to process claims, requesting cash posting review for corrections, initiating coding reviews for account resolution, contacting patient for insurance information
- Completes adjustment requests for Team Lead approval if an adjustment to the outstanding balance
- Submits requests for claim rebilling when additional information is required, using either a shared spreadsheet or the EHR system. Utilizes MEDTEAM’s ticketing system to submit claim inquiry requests if additional information or review from the hospital is required.
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The Account Follow-up Representative follows up on outstanding hospital patient accounts for insurance payments, verifying claim statuses and taking actions to resolve balances. Duties include handling 30-40 accounts daily, communicating with insurance companies, conducting research, and executing necessary adjustments and rebills.
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The Account Follow-up Representative is responsible for following up on outstanding hospital patient accounts for insurance payments, managing and resolving denials, and conducting research to advance accounts. They communicate effectively with insurance companies, perform account follow-ups, and ensure timely resolution of claims.
Healthtech
The Account Follow-up Representative is responsible for timely follow-up on outstanding hospital patient accounts for insurance payments. Duties include verifying claim payment status, managing denial and zero-pay accounts, communicating with insurance companies, investigating non-payments, and submitting adjustment and rebilling requests to resolve outstanding claims.
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