The Account Director at Superside manages enterprise customer relationships, driving growth, retention, and seamless delivery while leading cross-functional teams.
What you’ll do
- Own the end-to-end relationship for 5–10 enterprise customers, driving retention, expansion, and executive trust.
- Develop and execute account growth strategies, identifying upgrade and expansion opportunities.
- Lead renewals and commercial negotiations in partnership with leadership.
- Build strong relationships with senior stakeholders and procurement teams.
- Translate customer goals into scalable creative programs and solutions.
- Partner with Project Managers and Producers to ensure seamless delivery across workstreams.
- Act as the senior escalation point, resolving issues quickly and maintaining customer confidence.
- Monitor account health, burn rates, and pacing to ensure performance and profitability.
- Develop ROI-driven business cases that demonstrate the value of Superside’s model.
- Identify opportunities to leverage AI and automation to improve customer outcomes.
- Coach and develop PMs and Producers to raise the bar on delivery and customer management.
- Partner with Creative, Product, and Operations to align on resourcing and execution.
What you'll need to succeed
- 5–10+ years of experience in account management or client services in creative, marketing, or digital environments.
- Proven track record of managing and growing enterprise or high-value global accounts.
- 3–5+ years in an account leadership role (e.g., Senior Account Manager, Group Account Manager, or equivalent).
- Strong commercial acumen with ownership of revenue, retention, and growth targets.
- Experience working with enterprise, SaaS, D2C, or B2B clients.
- Proven ability to manage senior stakeholders and navigate complex organizations.
- Experience leading and developing cross-functional teams.
- Strong operational mindset with the ability to scale delivery while maintaining quality.
- Ability to translate business objectives into actionable programs and outcomes.
- Excellent communication skills with a structured, solution-oriented approach.
Why Join us?
Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.
Remote-first. Customer-led.
Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.
Global team, local impact.
Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.
High performance, low ego.
Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.
Impact meets opportunity.
We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.
Grow fast. Lead well.
You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.
About Superside
Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension
of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance.
Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.
Learn more at superside.com
Diversity, Equity and Inclusion
We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.
Similar Jobs
Software • Financial Services
Drive net-new enterprise sales in a defined territory, owning pipeline generation, C-level engagement, complex deal negotiation, and cross-functional collaboration to meet quota and expand OneStream’s SaaS footprint.
Top Skills:
CpmEpmOnestreamSaaSSalesforce
AdTech • Big Data • Enterprise Web • Marketing Tech • Software
Lead and grow strategic relationships across a portfolio of enterprise accounts (10-20), owning commercial strategy, renewals, expansions, and forecasting. Act as trusted advisor to senior marketing leaders, align account plans to measurable business outcomes, and collaborate cross-functionally with Customer Success, Consulting, Product, Finance, and leadership to drive adoption and long-term growth.
Top Skills:
Ai-Powered Productivity ToolsAi-Powered Research ToolsAi-Powered Sales ToolsKnotch PlatformZoom
Greentech • Business Intelligence
Lead commercial strategy and expansion for a portfolio of strategic enterprise accounts. Build executive relationships, drive complex solution-selling across cloud and data platforms, orchestrate cross-functional account pods, and translate weather and environmental data into measurable operational and commercial value while managing pipeline, adoption, and account health.
Top Skills:
AnalyticsAzureCloud InfrastructureCloud-Native PlatformsGCPGeospatialGisMeteorological DataSaaSSecure Data SharingSnowflakeWorkflow Automation
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
