Manage mid-market software renewals by nurturing customer relationships, mitigating churn, driving retention, and identifying cross-sell and upsell opportunities. Lead renewals across products, platforms, direct accounts, and solution partners. Explain product updates, maintain accurate customer and pipeline data, collaborate with account teams, and consistently meet performance goals while serving Dutch-speaking customers.
Sales | London, United Kingdom | Remote, UK | Full-Time
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. This role is fully remote but requires you to be located in the UK.Job DescriptionAre you passionate about engaging with Mid-market customers and have experience with software retention? Do you enjoy working in smaller teams, while also being part of a company that's experiencing outstanding growth? Are you a curious person, always looking for a way to maximize value with all your customers? Our Renewals team's mission is to maximize revenue retention, strategic migration, and expansion efforts; all while providing a seamless customer experience that ensures continued health and loyalty. If this sounds exciting, then read on!We impact the retention and growth of our Mid-market accounts by cultivating strong partnerships and positioning the high value of Atlassian's software within every interaction.Your Future TeamThe Renewals team is comprised of curious, proactive, empathetic, and fun-loving individuals specializing in Atlassian's full suite of products and services. We have shared team performance metrics and goals to encourage collaboration and partnership. Above all, we believe in the Atlassian values and use them as our compass in always refining and optimizing our non-traditional sales model. Our team drives renewal strategies that engage clients and keep the churn rates low. We uncover expansion and migration opportunities by aiming to understand our customer's goals and then share how Atlassian's solutions can help achieve them.Every Customer Retention Manager bridges the gap between sales and customer success by collaborating with account teams and channel partners to support strategic account planning, verifying pricing and license expiration dates, and sharing feedback on the growing needs of a customer.
Join the Atlassian Talent Community
Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
Join now
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. This role is fully remote but requires you to be located in the UK.Job DescriptionAre you passionate about engaging with Mid-market customers and have experience with software retention? Do you enjoy working in smaller teams, while also being part of a company that's experiencing outstanding growth? Are you a curious person, always looking for a way to maximize value with all your customers? Our Renewals team's mission is to maximize revenue retention, strategic migration, and expansion efforts; all while providing a seamless customer experience that ensures continued health and loyalty. If this sounds exciting, then read on!We impact the retention and growth of our Mid-market accounts by cultivating strong partnerships and positioning the high value of Atlassian's software within every interaction.Your Future TeamThe Renewals team is comprised of curious, proactive, empathetic, and fun-loving individuals specializing in Atlassian's full suite of products and services. We have shared team performance metrics and goals to encourage collaboration and partnership. Above all, we believe in the Atlassian values and use them as our compass in always refining and optimizing our non-traditional sales model. Our team drives renewal strategies that engage clients and keep the churn rates low. We uncover expansion and migration opportunities by aiming to understand our customer's goals and then share how Atlassian's solutions can help achieve them.Every Customer Retention Manager bridges the gap between sales and customer success by collaborating with account teams and channel partners to support strategic account planning, verifying pricing and license expiration dates, and sharing feedback on the growing needs of a customer.
- Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk.
- Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support
- Increase customer awareness of Atlassian's product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle
- Maintain a deep understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
- Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers' status within internal systems
- Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas
- Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures
- Consistent track record of meeting or exceeding performance goals
- Native or professional level of Dutch
Join the Atlassian Talent Community
Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
Join now
Similar Jobs at Atlassian
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Prospect outbound and inbound leads, build relationships and generate meetings with prospective businesses, provide an excellent experience to software engineering leaders, and use personalized outreach and social selling. Partner with account executives and marketing, support SDR onboarding, and represent DX at industry events.
Top Skills:
SaaS
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Prospect inbound and outbound leads, build relationships with prospective businesses, schedule meetings, and create opportunities. The role delivers a strong experience for software engineering leaders, uses personalized outreach and social selling, partners with account executives and marketing, supports SDR onboarding, and represents DX at industry events. This is a remote UK-based position within Atlassian’s SaaS organization.
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Conduct outbound prospecting for mid-market customers, qualify leads, make cold calls and personalized email outreach, convert meetings into pipeline, handle objections, communicate product value, and collaborate with sales, marketing, partner, and operations teams. The role requires fluent French and English and is based remotely in the UK.
Top Skills:
GongLinkedin NavigatorOutreachSalesforce
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
