Job Summary
Over a decade of hands-on experience in IT infrastructure, demonstrating deep technical and managerial capabilities. Successfully led IT teams and handled operational escalations, consistently meeting stringent SLAs—including those tied to financial penalties. Strong background in designing support processes and procedures to fulfil contractual commitments with clients. Proficient in cloud platforms and system technologies including OCI, AWS, Linux, LAN/WAN, load balancers, secure VPNs, and disaster recovery planning and execution. Skilled in deploying, configuring, and maintaining infrastructure components across all system layers.
🛠️Technical Expertise
• L3 support experience with day-to-day operations and runtime system management.
• Advanced knowledge of Active Directory, Group Policy, DNS, DHCP, print servers, ADFS, and terminal services.
• Administered IIS, FTP, and SMTP services.
• Managed patch deployment tools like WSUS and SCCM.
• Ensured optimal performance, reliability, and availability across systems.
• Expertise in antivirus platforms and vulnerability remediation.
• Provided robust support across both build and run phases of projects.
• Hardened servers against threats and supported data backup and recovery strategies.
• Familiar with data replication and migration methodologies.
• Automated operational workflows using PowerShell and batch scripts.
• Oversaw change management and regularly updated stakeholders with progress reports.
• Swiftly addressed incidents, investigated root causes, and resolved issues efficiently.
💬 Soft Skills & Collaboration
• Strong communication abilities—both written and verbal.
• Effective contributor in collaborative, team-centric environments.
• Able to combine analytical thinking with creativity to troubleshoot and innovate.
📋 Roles and Responsibilities
• Define and implement IT infrastructure strategies, ensuring alignment with organizational goals.
• Lead and mentor a team of IT professionals, fostering a culture of continuous improvement.
• Oversee the design, deployment, and maintenance of scalable and secure IT systems.
• Collaborate with cross-functional teams to ensure seamless integration of infrastructure solutions.
• Monitor and optimize system performance, identifying and addressing potential bottlenecks.
• Develop and enforce IT policies, standards, and best practices.
• Manage vendor relationships and negotiate contracts to ensure cost-effective solutions.
• Stay updated on emerging technologies and assess their potential impact on the organization.
• Ensure compliance with regulatory requirements and industry standards.
• Drive disaster recovery planning and business continuity initiatives
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