Provide Tier 3 IT support and NOC operations as an escalation point for Tier 1 and Tier 2 teams. Monitor infrastructure, troubleshoot complex networking and connectivity issues, configure routers, switches, firewalls, and wireless controllers, resolve critical incidents, perform root cause analysis, manage SLAs, and coordinate escalations with technicians, vendors, and technical teams. The role requires experience with network monitoring, routing, switching, security tools, Microsoft environments, and automation workflows.
WE'RE HIRING
TIER 3 IT SUPPORT & NOC ENGINEER
RequisitosMain Requirements
TIER 3 IT SUPPORT & NOC ENGINEER
We are looking for a Tier 3 IT Support & NOC Engineer with advanced experience in Network Operations, troubleshooting, infrastructure monitoring, and critical incident resolution, capable of serving as an escalation point for Tier 1 and Tier 2 support teams.
✓ Networking: TCP/IP, VLANs, QoS, LAN/WAN, MPLS, SD-WAN
✓ Routing: BGP, OSPF, EIGRP, STP
✓ Vendors: Cisco, Meraki, Ruckus, Aruba/HP
✓ Firewalls: Cisco ASA, Fortinet, WatchGuard
✓ Monitoring: SolarWinds, PRTG, Nagios, Zabbix
✓ Microsoft: Windows, Active Directory, Azure/Entra ID, Microsoft 365
✓ Automation: PowerShell & RMM workflows
✓ Troubleshooting: DNS, DHCP, VPN, NAT, VoIP & Wi-Fi
✓ Incident Management: Escalations, Root Cause Analysis (RCA) & SLA management
✓ Security: EDR, SIEM, ACLs & incident response
RequisitosMain Requirements
✓ 2+ years of experience in Network Operations / NOC
✓ Experience resolving complex incidents as Tier 3 / advanced escalation support
✓ Hands-on experience configuring routers, switches, firewalls, and wireless controllers
✓ Strong troubleshooting skills in routing, switching, and network connectivity
✓ Experience with network monitoring and traffic analysis tools
✓ Ability to perform Root Cause Analysis (RCA)
✓ Experience coordinating escalations with technicians, vendors, and other technical teams
✓ Strong English skills for technical communication and incident management
Highly valued: Experience working in MSP environments, mult
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