About the Job:
This is a client facing role in Delhi. The job requires an Engineer to deploy and administer the Openshif and Openstackt set up for the large PSU. He is required to design, estimate and deploy solution stack together with other OEM products. He is required to investigate, troubleshoot and investigate issues found during deployment The Job might require the individual to work in Shifts.
What will you do?
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Assist the Client with the review of the implemented design documentation
Manage status and health of Openshift/Openstack
OCP - Manage masters and nodes- Addition and remove of apps / worker nodes
OSP - Manage controller and compute nodes - Addition and removal of compute nodes
Secure OpenShift/OpenStack- Patches and maintain the security architecture / policies defined during LLD
Control access to resources on OpenShift/OpenStack
Monitor and collect metrics on OpenShift/OpenStack
Collaborate with the Customer capacity team and provide technical inputs.
Openshift/OpenStack Backup
Be able to analyze Openshift/OpenStack performance issues and provide solutions.
Assist and engage with the client on BaU activities.
Categorizing & providing work around for resolutions & defects
Collaborate with Ops team for identification of critical updates, upgrades and validating such in non-prod setup.
Provide RCA and resolution for priority 1 & other important tickets tickets for critical updates, upgrades
Health check for critical applications\ Workloads
Knowledge base addition for support team for first level of Analysis and Basic Log collection in downtime, which will help to reduce the time spend on Incident Calls
Help in troubleshooting the production critical issues \ Priority 1 tickets in conjunction with Red Hat Global Support Services (GSS).
Creating SOP ( standard operating procedures) for critical updates, upgrades for roll-outs
Assist the Client with the administration of a backlog of tasks in an issue tracking tool, which allow the design to be implemented.
Provide knowledge sharing with specified Client representative (s)
Provide a report containing details of the engagement activities, findings and status including the following:
Configuration information changes for RH OCP/OSP
Solution specific implementation details
Operational procedures and operational management
Guidance, advice and recommendations for optimizing and improving the Red Hat environment based on Red Hat enterprise experience
Recommendations for potential process or tool changes to optimize the OCP/OSP environment
Provide Daily Report, other reports as required
Create SOP
Work along with Various Client Stakeholders from Customer location
Work along with Redhat Stakeholders including but not limited to Redhat Support, Account Team, Consulting & Delivery team
Work in Shifts by Shift Roster (working on holidays, Saturdays & Sundays also)
What will you bring?
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7+ years of Openshift/Openstack cluster deployment experience
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Has a good knowledge on managing container infra setup and should be able to perform the above responsibilities.
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Bachelor's degree or higher in computer science or other technical discipline, or equivalent work experience
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RH certification is preferred.
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Good Troubleshooting skills for Openshift/OpenStack clusters
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Has experience in working with Large customer setups
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Preferred work experience for Indian customers
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Preferred work experience with Telecom customers
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Experience in working at customer locations.
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Has excellent Communication skills to drive technical conversations with the customer.
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
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